Privacy Policy

Bluewater Brick Restoration ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website or submitting an inquiry, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information only when you voluntarily provide it or when it is automatically gathered through standard website technologies. This may include:

• —Contact form submissions: Your name, email address, phone number, service address, and the details of your inquiry when you use our contact or quote request forms.
• —Communications: Records of emails or messages you send us directly.
• —Automatically collected data: IP address, browser type, referring URLs, pages visited, and time spent on site, collected via cookies and analytics tools.

We do not collect payment card numbers or financial account information through this website.

2. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

• —Responding to quote requests, service inquiries, and customer communications
• —Scheduling site assessments and service appointments
• —Sending service confirmations, invoices, and follow-up communications related to your project
• —Improving our website and understanding how visitors use our services
• —Complying with legal obligations

We will not use your information for unsolicited marketing without your express consent, and we will never sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather aggregate usage data. Cookies we may use include:

• —Essential cookies: Required for the website to function correctly.
• —Analytics cookies: Used to understand how visitors interact with our site (e.g., pages visited, session duration). This data is aggregated and anonymized.

You may disable cookies through your browser settings. Disabling cookies may limit certain website functionality but will not prevent you from submitting an inquiry.

4. Third-Party Services

We may use select third-party services that process data on our behalf, subject to their own privacy policies:

• —Google Analytics: We may use Google Analytics to collect anonymized, aggregated data about website traffic. Google's data practices are governed by the Google Privacy Policy.
• —Email service providers: Contact form submissions may be processed through a third-party email delivery service. These providers are contractually bound to protect your data.
• —Google Maps / mapping services: If embedded on our site, mapping services may collect location and usage data per their own privacy policies.

We do not authorize third parties to use your personal information for their own marketing purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Customer project records are typically retained for a minimum of seven (7) years for accounting and warranty purposes. Inquiry records for projects that did not proceed are generally deleted within twelve (12) months.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is entirely secure. We encourage you to avoid submitting sensitive financial information through web forms.

7. Your Rights

Under PIPEDA, you have the right to:

• —Request access to the personal information we hold about you
• —Request correction of inaccurate or incomplete information
• —Withdraw consent to the use of your information (subject to legal or contractual limitations)
• —File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated policy.